Privacy Policy

Your privacy is paramount to our mystical hospitality experience

Introduction

At Cinderstorm Valarix Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

Last Updated: January 2024

Contact Information:

  • Address: 1285 Queen Street West, Toronto, ON M6K 1L6, Canada
  • Phone: (416) 555-0147
  • Email: reservations@cinderstormvalarix.info

Information We Collect

Personal Information

  • Name, address, phone number, and email address
  • Payment and billing information
  • Reservation details and preferences
  • Identification documents as required by law
  • Special requests and accessibility needs

Automatically Collected Information

  • Website usage data and cookies
  • IP address and device information
  • Location data (with consent)
  • Security camera footage in public areas

Service Usage Information

  • Spa & Wellness Center usage and preferences
  • Fine Dining Restaurant reservations and dietary requirements
  • Business Center and Conference Room usage
  • Fitness Center access logs

How We Use Your Information

Service Delivery

  • Processing reservations and check-ins
  • Providing personalized hospitality services
  • Managing facility access and usage
  • Processing payments and billing

Communication

  • Confirming reservations and appointments
  • Sending important service updates
  • Marketing communications (with consent)
  • Guest satisfaction surveys

Legal Compliance & Safety

  • Meeting legal and regulatory requirements
  • Ensuring guest and staff safety and security
  • Preventing fraud and unauthorized activities
  • Maintaining accurate business records

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing Occurs Only For:

  • Service Providers: Trusted partners who assist with hotel operations (payment processing, cleaning services, maintenance)
  • Legal Requirements: When required by law, court order, or government regulation
  • Safety & Security: To protect the safety of guests, staff, or property
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets

All third-party service providers are contractually bound to maintain the confidentiality and security of your information.

Data Security

Technical Safeguards

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security audits and updates
  • Firewall and intrusion detection systems

Physical & Administrative

  • Restricted access to sensitive areas
  • Staff training on privacy practices
  • Secure document storage and disposal
  • Regular privacy policy reviews
Important: While we implement comprehensive security measures, no method of transmission over the internet is 100% secure. We continuously work to enhance our security practices.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Access

Request access to your personal information we hold

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal requirements)

Additional Rights

  • Withdraw Consent: Opt-out of marketing communications at any time
  • Data Portability: Request a copy of your data in a structured format
  • Complaint: Lodge a complaint with the Privacy Commissioner of Canada
Contact Us About Your Privacy Rights

Cookies and Website Tracking

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Website functionality and security Session
Preference Cookies Remember your settings and preferences 1 year
Analytics Cookies Website usage analysis and improvements 2 years
Marketing Cookies Personalized advertising (with consent) 1 year

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Privacy Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

Cinderstorm Valarix Hotel
1285 Queen Street West
Toronto, ON M6K 1L6
Canada

Contact Details

(416) 555-0147
reservations@cinderstormvalarix.info
Response within 30 days

Policy Updates: We may update this Privacy Policy from time to time. Material changes will be communicated through our website and direct notification to registered guests.